We have built our business on three basic principles:
1. To provide a more efficient transport and logistic package for our customers.
2. To create and maintain a level of customer service that has previously been unheard of in the industry. This commitment is reflected in all dealings with our customers and involves every employee within Direct Freight Express.
3. To demonstrate an attitude of care and concern for each shipment from all of our customers and to maintain a flexible approach in custom designing a service to meet the customers' needs.
We understand that the movement of your goods is only the beginning of the process. Our experienced team ensures that your shipment is cared for and carefully tracked every step of the way.
We give our customers the ability to access information on each and every shipment and have developed software that allows our customers to obtain information to initiate their own dispatch orders and trace their shipments on-line.
Continuous improvements to our technology have given our staff the capability to react to customer demands quickly. We strive daily to accomplish our vision of customer service excellence through innovation and teamwork.