News & Announcements

  • Festive Season Services

    24 November 2017

    During the festive season, Direct Freight Express will be operating with reduced staff levels from the 27th December 2017 to the 8th January 2018.

    Please note that we will be closed on the following public holidays:

    • Monday, 25th December 2017
    • Tuesday, 26th December 2017
    • Monday, 1st January 2018

    Between the 27th December and the 8th January 2018 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.

    Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".

    Alternatively, please CALL your local Direct Freight office for all pickup requirements from Wednesday, 27th December 2017 through to Monday, 8th January 2018.

    During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.

    Direct Freight Express would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.

  • Online Web Services Update

    5th October 2017

    At approximately 6pm this evening our online services were restored and operational.

    Once again, Direct Freight apologises for the inconvenience caused and thank our customers for their understanding and support.

  • Service Interruption – Online Web Services

    5th October 2017

    An interruption to normal operations has occurred leading to customers experiencing significant delays in processing online requests such as tracking consignments, booking pickups, creating consignments and other online requests on our website.

    Customers are experiencing intermittent success processing online requests, however, each request is very slow and on occasions fails to process.

    This interruption was unexpected, and is currently attended by our IT operations team who are working to fix this as our highest priority.

    We apologise for the inconvenience our customers are experiencing and assure you we are working hard to get things back on track.

  • DFE Opens new depot – Dandenong VIC

    18th September 2017

    Direct Freight Express is excited to announce the opening of our new cutting edge depot located in Dandenong, Victoria. Direct Freight Express is Australia’s largest family owned and operated express road carrier service

    The custom build of this new site in Dandenong became necessary to handle the growing business as well as the increased travel times and traffic across the greater Victorian metropolitan and regional areas.

    The new facility; located at Keysbough, is 72km south east of Campbellfield and is the 42nd depot for DFE. The depot is fitted with state of the art tilt tray automated sortation systems that can sort up to 4500 cartons per hour. The company has also invested in 6-sided Camera technology that detects side by side cartons. This technology is the leading industry technology.

    The $36m Keysbough investment has provided a home to 120 new team members and is a welcomed addition to our direct linehaul operations to all major capital cities in Australia.

  • Direct Freight Express Bathurst Depot Opens

    4th July 2017

    We welcome Direct Freight Express Bathurst to our National distribution network.

    Contact details for our Bathurst depot are:

    • Direct Freight Express Bathurst
      Shed G, 52 Lee Street
      Kelso NSW 2795
      Email: bathurst@directfreight.com.au

  • Direct Freight Express Gosford Depot Opens

    26 April 2017

    We welcome Direct Freight Express Gosford to our National distribution network.

    Contact details for our Gosford depot are:

    • Direct Freight Express Gosford
      57 Somersby Falls Rd
      Somersby NSW 2250
      Email: Gosford@directfreight.com.au

  • Service Interruption: Queensland Tropical Cyclone Debbie update.

    30 March 2017

    The aftermath of TC Debbie has resulted in severe weather between Bundaberg and the Qld/NSW border. Schools and government departments have been closed and the Qld State Premier is encouraging all businesses to close early.

    Brisbane, Sunshine Coast and Gold Coast are all experiencing intensifying severe weather conditions.The safety of our employees, the general public, and our freight is paramount and we have made the decision to recall the drivers. Pick ups have been cancelled for the day and any deliveries not completed will be brought back to the depot.

    There will be no vehicles travelling north from Brisbane tonight due to the severe weather conditions, however Sydney and Melbourne freight will travel as normal.

  • Service Interruption: Queensland Tropical Cyclone Debbie.

    27 March 2017

    At 5am this morning, the Qld Bureau of Meteorology advised Tropical Cyclone Debbie is expected to hit land between Lucinda in the north and St Lawrence in the south of Qld. It is expected to hit land at around 8am Tuesday 28/3, however this information is subject to change at any time.

    At this stage we can provide the following information:

    • Townsville is delivering as normal Monday 27/3 and closing Tuesday 28/3.
    • Ayr is delivering as normal Monday 27/3 and closing Tuesday 28/3.
    • Mackay is delivering as normal Monday 27/3 and will make an assessment on Tuesday 28/3.
    • Bowen is delivering as normal Monday 27/3 and closing Tuesday 28/3.

    A further assessment will be made in these areas on Wednesday 29/3 with the assistance of emergency services.

    Please be assured we will make every effort to return to normal service as soon as possible.

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  • Festive Season Services

    28 November 2016

    During the festive season, Direct Freight Express will be operating with reduced staff levels from the 28th December to the 9th January 2017.

    Please note that we will be closed on the following public holidays:

    • Monday, 26th December 2016
    • Tuesday, 27th December 2016
    • Monday, 2nd January 2017

    Between the 28th December and the 9th January 2017 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.

    Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".

    Alternatively, please CALL your local Direct Freight office for all pickup requirements from Wednesday, 28th December 2016 through to Monday, 9th January 2017.

    During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.

    Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.

  • Direct Freight Express Dubbo Depot Opens

    28 November 2016

    We welcome Direct Freight Express Dubbo to our National distribution network.

    Contact details for our Dubbo depot are:

    • Direct Freight Express Dubbo
      3 Carboni Circuit
      Dubbo NSW 2830
      Email: Dubbo@directfreight.com.au

  • Direct Freight Express Orange Depot Opens

    28 November 2016

    We welcome Direct Freight Express Orange to our National distribution network.

    Contact details for our Orange depot are:

    • Direct Freight Express Orange
      Unit 1&2, 22-24 Leewood Drive
      Orange NSW 2800
      Email: Orange@directfreight.com.au

  • Direct Freight Express Bega Depot Opens

    21 November 2016

    We welcome Direct Freight Express Bega to our National distribution network.

    Contact details for our Bega depot are:

    • Direct Freight Express Bega
      Unit 1 ,352 Old Wallagroot Road
      Kalaru NSW 550
      Email: bega@directfreight.com.au

  • Direct Freight Express Nowra Depot Opens

    18 November 2016

    We welcome Direct Freight Express Nowra to our National distribution network.

    Contact details for our Nowra Bay depot are:

    • Direct Freight Express Nowra Bay
      Unit 18, 3 Angus ave
      Nowra NSW 2541
      Email: Nowra@directfreight.com.au

  • Direct Freight Express Batemans Bay Depot Opens

    18 November 2016

    We welcome Direct Freight Express Batemans Bay to our National distribution network.

    Contact details for our Batemans Bay depot are:

    • Direct Freight Express Batemans Bay
      Unit 1 ,62 shelley Road
      Moruya NSW 2537
      Email: BatemansBay@directfreight.com.au

  • Direct Freight Express Taree Depot Opens

    6 September 2016

    We welcome Direct Freight Express Taree to our National distribution network.

    Contact details for our Taree depot are:

    • Direct Freight Express Taree
      2/20 Elizabeth Ave
      Taree NSW 2430
      Email: taree@directfreight.com.au

  • Service Interruption- Tasmania Flood Update

    08 June 2016

    The port of Devonport is still closed to all commercial traffic and at this stage it is unclear when the port will re-open. Alternate arrangements are being made to resume service, however it is expected deliveries will be a minimum of one day late until normal service is restored.

    Launceston has suffered significant flooding with some suburbs isolated, thereby severely impacting our ability to service this area. Service will resume in Launceston as soon as the authorities advise it is safe to do so.

    For further information please contact Customer Service on 1300 347 397.

  • Service Interruption- Tasmania port closure

    07 June 2016

    The port of Devonport is currently closed to all commercial traffic due to heavy rains and debris. It is expected the port will not re-open until Wednesday 8/6/2016 at the earliest. Deliveries are expected to be delayed by a minimum of one day at this stage.

    For further information please contact Customer Service on 1300 347 397.

    Our service will resume as soon as it is safe to do so. Thank you for your patience.

  • Brisbane Terminal – Sorter Upgrade

    30 May 2016

    Direct Freight Express has commissioned its upgraded state of the art sortation system.

    Featuring six sided scanning, 2D barcode recognition and a capacity to sort up to 8,000 items per hour this new addition enables Direct Freight Express to maintain our uncompromising approach to having the most efficient and reliable service in the domestic express road freight market.

  • Introducing DirectGuard Warranty program

    24 May 2016

    At Direct Freight Express, we have always been focused on ensuring that our service delivery and overall experience exceeds our customers’ expectation.

    Directguard warranty program can provide you with protection in isolated incidents of physical loss or damage to your freight, for a very competitive rate and no excess claim process.

    Enquire today to find out more.

  • Direct Freight Express Nowra Depot Opens

    19 May 2016

    We welcome Direct Freight Express Nowra to our National distribution network.

    Contact details for our Nowra depot are:

    • Direct Freight Express Nowra
      22 Norfolk Avenue
      South Nowra NSW 2541
      Email: nowra@directfreight.com.au

  • Service Interruptions - Western Australia Bush Fires Updated

    11 January 2016

    As a result of bushfires in Western Australia, a number of roads are closed, resulting in delays across our WA network.

    Customers with freight into South West region, Great Southern region, Pilbara region, Perth region and surrounding areas will experience extensive delays:

    For further information on fire warnings affected regions, please click here

    For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.

    Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.

  • Service Interruption - Bunbury Region

    07 January 2016

    Bunbury Depot will be experiencing service delays today the 7nd of January 2016 due to bush fire in the region. All roads between Perth Depot and Bunbury are currently closed.

    We apologise for any inconvenience caused to you and your customers.

  • Festive Season Services

    26 November 2016

    During the festive season, Direct Freight Express will be operating with reduced staff levels from the 24th December to the 8th January 2016.

    Please note that we will be closed on the following public holidays:

    • Friday, 25th December 2015
    • Monday, 28th December 2015
    • Friday, 1st January 2016

    Between the 24th December and the 8th January 2016 all pickups must be advised on a daily basis before 2pm as THERE WILL NOT BE PERMANENT DAILY PICKUPS during this period.

    Throughout this period you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".

    Alternatively, please CALL your local Direct Freight office for all pickup requirements from Thursday, 24th December 2015 through to Friday, 8th January 2016.

    During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.

    Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.

  • Direct Freight Express Coffs Harbour Depot Opens

    01 October 2015

    We welcome Direct Freight Express Coffs Harbour to our National distribution network.

    Contact details for our Coffs Harbour depot are:

    • Direct Freight Express Coffs Harbour
      UNIT 4, 313 Pacific Hwy
      Coffs Harbour NSW 2450
      Email: coffsharbour@directfreight.com.au

  • Direct Freight Express Bunbury Depot Opens

    07 August 2015

    We welcome Direct Freight Express Bunbury to our National distribution network.

    Contact details for our Bunbury depot are:

    • Direct Freight Express Bunbury
      8 Yookson Road
      Bunbury WA 6229
      Email: bunbury@directfreight.com.au

  • Direct Freight Express Mildura Depot Opens

    28 July 2015

    We welcome Direct Freight Express Mildura to our National distribution network.

    Contact details for our Mildura depot are:

    • Direct Freight Express Mildura
      144 Eleventh St
      Mildura VIC 3500
      Email: mildura@directfreight.com.au

  • Direct Freight Express Hervey Bay Depot Opens

    06 July 2015

    We welcome Direct Freight Express Hervey Bay to our National distribution network.

    Contact details for our Hervey Bay depot are:

    • Direct Freight Express Hervey Bay
      UNIT 3, 9 - 15 Ellengowan St
      Wondunna Hervey Bay QLD 4655
      Email: herveybay@directfreight.com.au

  • Service Interruptions Sydney, Central Coast, Newcastle, Mid Nth Coast and Illawarra.

    22 April 2015

    Coastal NSW is currently experiencing significant storm activity, which is severely impacting on our service and transit times.

    Areas affected are:

    • Sydney Metropolitan
    • Hunter
    • Newcastle
    • Illawarra
    • Central Coast
    • Mid North Coast

    Damage to power lines has resulted in power outages. Fallen trees and flooding has closed many roads and flash flooding is always a danger. While we endeavor to maintain our service to our customers there will be areas we cannot access. We apologise for any inconvenience caused to you and your customers.

  • Direct Freight Express Canberra Depot Opens

    20 April 2015

    We welcome Direct Freight Express Canberra to our National distribution network.

    Contact details for our Canberra depot are:

    • Direct Freight Express Canberra
      13 Couranga Crescent
      Hume ACT 2620
      Email: canberra@directfreight.com.au

  • Direct Freight Express Southern Highlands Depot Opens

    28 February 2015

    We welcome Direct Freight Express Southern Highlands to our National distribution network.

    Contact details for our Southern Highlands depot are:

    • Direct Freight Express Southern Highlands
      5 Sagewick Close
      Moss Vale NSW 2577
      Email: southernhighlands@directfreight.com.au

  • What time will my delivery arrive?

    27 January 2015

  • Festive Season Services

    15 December 2014

    During the festive season, Direct Freight Express will be operating with reduced staff levels from the 24th December to the 9th January 2015.

    Please note that we will be closed on the following dates:

    • Thursday, 25th December 2014
    • Friday, 26th December 2014
    • Thursday, 1st January 2015
    • Friday, 2nd January 2015

    Between the 24th December and the 9th January 2015 all pickups must be advised on a daily basis before 2pm as THERE WILL BE NO PERMANENT DAILY PICKUPS during this period.

    Throughout this period, you can book a pickup by logging on to your account at www.directfreight.com.au and "Book A Pickup".

    Alternatively, please CALL your local Direct Freight office for all pickup requirements from Wednesday, 24th December 2014 through to Friday, 9th January 2015.

    During this period, our standard ETA schedule will have an additional transit day. This will be reflected on the ETA dates for all consignments dispatched during this period.

    Direct Freight Express would like to wish you all a happy and safe Christmas and New Year.

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  • Direct Freight Express Darwin Depot Opens

    2 June 2014

    We welcome Direct Freight Express Darwin to our National distribution network.

    Contact details for our Darwin depot are:

    • Direct Freight Express Darwin
      28 Wedding Road
      Tivendale NT 0822
      Email: darwin@directfreight.com.au

  • Direct Freight Express Gladstone Depot Opens

    28 April 2014

    We welcome Direct Freight Express Gladstone to our National distribution network.

    Contact details for our Gladstone depot are:

    • Direct Freight Express Gladstone
      Unit 4, 24 South Trees Drive
      Gladstone Qld 4680
      Email: gladstone@directfreight.com.au

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  • Direct Freight Express Ballina Depot Opens

    09 April 2014

    We welcome Direct Freight Express Ballina to our National distribution network.

    Contact details for our Ballina depot are:

    • Direct Freight Express Ballina
      Unit 1, 13 De-Havilland Crescent
      Ballina NSW 2478
      Email: ballina@directfreight.com.au

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  • Direct Freight Express Traralgon Depot Opens

    05 February 2014

    We welcome Direct Freight Express Traralgon to our National distribution network.

    Contact details for depot are:

    • Direct Freight Express Traralgon
      27 McMahon Street
      Traralgon VIC 3844
      Email: traralgon@directfreight.com.au

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  • Service Interruptions Perth Bush Fires.

    Monday, 13 January 2014 4.00pm

    As a result of major bushfires in Perth, Western Australia, a number of major roads and highways are closed as of midnight Saturday, resulting in a number of delays across our Perth network today.

    Freight traveling to the West coast from Sydney, Melbourne and Brisbane may expect some delays to the following areas -

    The Hills area - Parkerville - Stoneville - Mount Helena and Surrounds.

    A watch and act alert remains in place for people in the eastern part of Parkerville, Stoneville, and Mount Helena, as well as the western part of Gidgegannup and Chidlow in Mundaring Shire, and the city of Swan.

    Any freight not delivered as of Monday 13th January 2014, will be on a priority delivery as soon as its safe to do so.

    Customers with freight into these areas will experience extensive delays.

    For further information on road and traffic changes, please click here

    For further information on fire warnings affected regions, please click here

    For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.

    As more information comes to hand we will provide these updates on our website.

    Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.

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  • Festive Season Services

    29 November 2013

    During the festive season, Direct Freight Express will be operating with reduced staff levels from the 23rd December to the 6th January 2014.

    Please note that we will be closed on the following dates:

    • Wednesday, 25th December 2013
    • Thursday, 26th December 2013
    • Wednesday, 1st January 2014

    We request that all clients CALL their local Direct Freight office for all pickup requirements from Monday, 23rd December 2013 through to Monday, 6th January 2014.

    All pickups must be advised on a daily basis before 2pm as there will be no permanent daily pickups during this period.

    Alternatively, please login to your account at www.directfreight.com.au and 'Book A Pickup' or contact your applicable depot to confirm quantity and ready time.

    During this period, our normal ETA schedule will have an additional transit day for all services.

    Direct Freight Express would like to take this opportunity to wish you all a happy and safe Christmas and New Year.

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  • Bunnings includes Direct Freight Express to Core Carrier Program (CCP)

    12 November 2013

    Bunnings is Australia’s leading retailer of home improvement, hardware, garden and outdoor living, with over 1500 suppliers delivering into a network of over 250 stores nationwide.

    Inward supply chain of deliveries to their stores are performed by transport and logistic providers which meet the strict requirements of their Core Carrier Program (CCP).

    Bunnings today announces that Direct Freight Express has successfully met the requirements of the CCP and has been nominated as a participant to their Core Carrier Program.

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  • Service Interruptions New South Wales bushfires.

    Friday, 18 October 2013

    As a result of major bushfires in New South Wales, a number of major roads and highways were closed until midnight last night resulting in a number of delays across our network today.

    Freight traveling southbound from Sydney has been the most affected and we expect there to be delays for deliveries in Melbourne.

    Any freight not delivered Friday 18th October, will be on a priority delivery on Monday 21st October 2013.

    Customers with freight into Sydney and Brisbane may also experience some delays this morning.

    For further information on road and traffic changes, please click here

    For further information on fire warnings affected regions, please click here

    For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 1300 347 397.

    As more information comes to hand we will provide these updates on our website.

    Direct Freight Express would like to express our deepest sympathy to the families affected by these devastating fires.

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  • Direct Freight Express Shepparton Depot Opens

    2 September 2013

    We welcome Direct Freight Express Shepparton to our National distribution network.

    Contact details for Shepparton depot are:

    • Direct Freight Express Shepparton
      17 Telford Drive
      Shepparton VIC 3630
      Email: Shepparton@directfreight.com.au

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  • Direct Freight Express Mackay Depot Opens

    26 August 2013

    We welcome Direct Freight Express Mackay to our National distribution network.

    Contact details for Mackay depot are:

    • Direct Freight Express Mackay
      32-34 Iridium Drive
      Paget QLD 4740
      Email: mackay@directfreight.com.au

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  • Direct Freight Express Newcastle Depot Opens

    15 July 2013

    We welcome Direct Freight Express Newcastle to our National distribution network.

    Contact details for Newcastle depot are:

    • Direct Freight Express Newcastle
      20 Yilen Close
      Beresfield NSW 2322
      Email: newcastle@directfreight.com.au

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  • HAPPY 20th BIRTHDAY, Direct Freight Express!

    21 June 2013

    21st June 2013 marks 20 years of being in business.

    Congratulations to all our loyal staff, Clients and Suppliers for your commitment and sincerely thank you all for your continued and ongoing support, Joe Catania, Founder - Managing Director, Direct Freight Express.

    HAPPY 20th BIRTHDAY
    Direct Freight Express

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  • Direct Freight Express Wagga Wagga Depot Opens

    15 May 2013

    We welcome Direct Freight Express Wagga Wagga to our National distribution network.

    Contact details for Wagga Wagga depot are:

    • Direct Freight Express Wagga Wagga
      15 Nagle Street
      Wagga Wagga NSW 2650
      Email: Wagga@directfreight.com.au

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  • Direct Freight Express Devonport Depot Opens

    2 April 2013

    We welcome Direct Freight Express Devonport to our National distribution network.

    Contact details for Devonport depot are:

    • Direct Freight Express Devonport
      15 Ferguson Drive
      Spreyton TAS 7310

      Depot Manager: Greg Walker
      Email: devonport@directfreight.com.au

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  • Service Interruption: New South Wales and Queensland floods.

    28 February 2013

    Direct Freight Express wishes to provide the following update on the floods in northern New South Wales and Queensland regions. A number of major towns have been affected, delaying freight services. An update on the affected areas is outlined below.

    Authorities continue to advise us on weather conditions in these areas, which are not expected to improve for the next several days.

    Northern NSW:

    • North of Kempsey: limited services North of Kempsey and surrounds, some smaller rural communities have been isolated by flooding.
    • Grafton and Lismore, Port Macquarie and Taree: there will delays today for Grafton and Lismore and surrounds due to road closures. Alternative routes are being used in order to ensure minimal delays.

    Queensland:

         Due to flooding on a number of major highways,

    • Gympie, Bundaberg, Maryborough, Gladstone and Rockhampton cannot be serviced at this time, freight for these locations and surrounds is being held in our Brisbane Terminal, it is expected line haul movements to most of these areas may recommence as early as tonight
    • Areas further north including Mackay through to Cairns are clear at this point in time, line haul movements have recommenced, however due to localised flooding in some areas there may be further delays in clearing any backlog.

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  • Bendigo, Hobart & Launceston Depots Open

    22 February 2013

    We welcome Bendigo, Hobart & Launceston to our distribution network.

    Contact details for these depots are:

    • Direct Freight Express Bendigo
      12 Piper Street
      East Bendigo VIC 3550
      Email: Bendigo@directfreight.com.au

    • Direct Freight Express Hobart
      8A Whitestone Drive
      Austins Ferry TAS 7011
      Email: Hobart@directfreight.com.au

    • Direct Freight Express Launceston
      2 Weld Street
      Invermay TAS 7248
      Email: Launceston@directfreight.com.au

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  • Service Interruption – Queensland and Northern New South Wales

    30 January 2013

    All line-haul movements between our Sydney and Brisbane terminals were delayed last evening due to highway closures including the New England and the Pacific Highway due to flooding.

    This has impacted deliveries dispatched the 29th January 2013 as follows:

    • Deliveries into the Brisbane, Gold Coast, Sunshine Coast and Toowoomba from Sydney will be delayed a additional day to the normal transit schedule
    • Deliveries into Sydney from Brisbane, Gold Coast, Sunshine Coast and Toowoomba will be delayed an additional day to the normal transit schedule

    In addition, please be advised that Central Qld, North Qld and Northern NSW regions continue to experience delays.

    We will continue to issue regular updates via www.directfreight.com.au and we thank you for patience and understanding.

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  • Service Interruption – Queensland and Northern New South Wales

    29 January 2013

    Due to flooding and road closures as a result of severe weather conditions in Queensland and Northern New South Wales, the following Direct Freight services have been affected:

    Central and North QLD:

    • Cairns and surrounds.
    • Townsville and surrounds including areas west of Mt Isa and Charters Towers.
    • Mackay and surrounds.
    • Rockhampton and surrounds including areas west e.g. Blackall, Winton, Longreach.
    • Gladstone and surrounds.
    • Bundaberg and surrounds.
    • Maryborough, Gympie and surrounds.
    • Regions west of Toowoomba including Dalby, Chinchilla, Surat, St. George, Charleville and Birdsville.

    Northern NSW:

    • Lismore and surrounds.
    • Grafton and surrounds.
    • Coffs Harbour (including West of Coffs Harbour).
    • Northern Rivers and surrounds.
    • Mid North Coast.

    It is expected delays of 2-4 days to the above regions. Customers should consider delaying shipments to the above regions.

    Services to the following regions are expected to continue as normal with some disruption due to localised flooding - Brisbane, Gold Coast, Sunshine Coast, Ipswich and Toowoomba. The situation is unstable, and this is subject to change, dependent on local conditions and road closures.

    We strongly advise our customers to the check our website www.directfreight.com.au for the latest information.

    We appreciate your understanding and patience.

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  • CAIRNS REGION – SERVICE DISRUPTION

    23 January 2012

    Due to severe weather conditions in Far North Queensland, the Bruce Highway at the Seymour River, Ingham currently remains closed due to localised flooding, inhibiting our line haul vehicles from accessing our Cairns terminal.

    Customers please be advised that deliveries destined to Cairns and surrounding regions will be delayed.

    Road conditions are expected to change continuously as creek and river water levels fluctuate. Accordingly, we will update our customers on the status of our service to the region.

    We appreciate your understanding and patience during this time.

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  • The New Direct Freight Website Launched Today

    21 January 2013

    The new www.directfreight.com.au site brings a new, modern and fresh feel which our customer will find easy to use and interact.

    Users will discover enhancements to our online services bringing a more personalised experience. Enhancements include: Book a Pickup, Online Despatch, Accounts Information, Rates List, Extra Charges, Fuel Levy, On-Forward Charge listing, Rates Calculator and Transit Time Calculator.

    In the near future, we are planning to introduce invoices and a payment gateway as we strive to further personalise and improve our online services making it easy and convenient for our customers.

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  • 2013 The Year Ahead!

    2 January 2013

    Direct Freight Express continues leading the market, responding faster to customer's service requirements whilst remaining cost effective.

    For 2013, we are planning to build on this commitment further by delivering the following new depots:

    • Mackay Depot, due to be completed in June 2013.
    • Newcastle Depot, due to be completed in September 2013.

    Throughout this year, we shall continue our PDA rollout with all depots expected to be operating with sign on glass and scan at pickup technology.

    In June, Direct Freight Express is turning 20 years. We look forward to achieving and celebrating this milestone with our customers and staff.

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  • Festive Season Services

    1 December 2012

    Direct Freight Express will be operating with reduced staff levels from 28 December 2012 to 6 January 2013. All scheduled (daily) pickups will not be actioned during this period. Customers must call their nearest Direct Freight Express Depot on 1300 347 397 before 2pm and advise their pickup requirements or log into their account at www.directfreight.com.au to book a pickup.

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  • Daily Company Linehaul Service to Shepparton and Bendigo

    28 November 2012

    Direct Freight commences daily Linehaul services ex Melbourne Depot to Bendigo and Shepparton, improving service standards for customers deliveries to these major Victorian regional cities.

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  • Geelong distribution to be serviced directly from Melbourne Depot

    22 October 2012

    Direct Freight Melbourne commences direct daily delivery service to the Geelong region. Customers can expect improved transit and service to the region through reduced transit schedules with the majority of interstate schedules to Geelong reduced by 1 day.

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  • Cairns Depot Opens

    24 September 2012

    We welcome Cairns to our own distribution network. The Cairns depot will service Cairns city and surrounds, including Innisfail and the Cape York Peninsula. Contact details for Cairns Depot are:

    Direct Freight Express Cairns
    10 Owen Cl
    Portsmith QLD 4870
    Phone (07) 4000 2920

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  • Toowoomba Depot Opens

    13 August 2012

    Direct Freight opens Toowoomba Depot. With this introduction our customers can expect to experience improved services to Toowoomba and surrounding areas. Contact details for Toowoomba Depot are:

    Direct Freight Express Toowoomba
    Unit 5 / 57 Heinemann Rd
    Wellcamp QLD 4350
    Phone (07) 4600 2242

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