Yes, we deliver to residential addresses.

No, we cannot deliver to PO Box or Parcel Locker.

Direct Freight Express does not provide this service.

Our standard operating hours are between 8:30am and 5:00pm, deliveries can be made at any time during these hours.

Direct Freight Express does not provide freight services for one off shipments, and the sender must be a valid account holder.

Simply select Enquiry here at the bottom of this page and complete the online form, we will have someone contact you as soon as we can.

Yes, Direct Freight Express provides a suite of e-commerce solutions for third party systems to integrate and exchange information.

You can organise a collection of freight by selecting “Book a Pickup” via your web portal. This provides options to have your outbound freight collected, returns or any pickup and delivery service required.

Parcels must be packed in sturdy cardboard cartons and securely sealed. They should not be presented in plastic satchels or wrapped solely in plastic or bubble wrap.

Inside the carton, goods should be cushioned with materials such as bubble wrap, foam inserts, or paper/cardboard fillers to prevent movement during transit.

Pallets and skids must be in good condition, with no missing boards. Items should remain within the pallet’s perimeter (without overhanging) and be securely fastened.

Your consignments can be tracked via the Direct Freight Express website, simply go to Tracking heading on this website.

There are often straightforward reasons why your consignment hasn’t received a scan for a few days. It may be in transit to an interstate destination, awaiting its scheduled delivery slot at a Distribution Centre, or with one of our trusted delivery partners servicing a regional or remote location.

Of course, you can provide updated consignment delivery information by using the “Manage Consignment” function under the Enquiry Heading after signing into your web portal.

Many customers provide an ATL on their consignments. This means the Direct Freight Express delivery driver may leave the item at the address without obtaining a signature.

Yes, you can provide an ATL after dispatch by using the “Manage Consignment” function under the Enquiry Heading after signing into your web portal.

Please note that due to safety and access restrictions and local weather conditions the driver at their discretion may decide an ATL may not possible which results in additional delivery attempts.

Direct Freight Express will generally obtain a signature upon delivery unless an Authority to Leave (ATL) has been provided. However, in certain circumstances, Direct Freight may, at its discretion, leave the goods and capture photographic evidence to confirm delivery.

Firstly, check the tracking status, there may have been an issue that prevented the parcel from being delivered.

If there is a problem with the delivery check your “Unsuccessful Delivery List” function under the Enquiry Heading after signing into your web portal and action your consignment accordingly.

This may happen occasionally due to a remote or regional delivery been finalised on a paper consignment. You should be patient as it may take a few days for the paper POD to be returned for scanning and uploading for your viewing.

Direct Freight Express can now provide a warranty program that gives protection in isolated incidents of loss or damage to your freight. DirectGuard Freight Service Warranty has been tailored to provide a quick claim settlement with no excess applicable on the claimable value.

In the absence of DirectGuard we strongly recommend that you arrange appropriate transit insurance prior to despatching.

Great question, feel free to recommend our service to other awesome businesses.

If you have received the consignment number from the sender, your consignments can be tracked via the Direct Freight Express website, simply go to Tracking heading on this website. Please check tracking and scheduled delivery date by for guidance of when your consignment will be delivered.

If the sender has provided your contact details you will also received either an sms/email advising the day your consignment is onboard for delivery.

If you are unable to be at the delivery location on the day of the delivery, if the Sender has provided your contact details you can go to www.directfreight.com.au/delivery and request a redirection, depot collection or an Authority To Leave (ATL).

If the items are already on-board for delivery, the driver may at their discretion, leave the goods and capture photographic evidence to confirm delivery.

Direct Freight Express does not provide this service.

You should contact the sender immediately and report the items as missing.

You should contact the sender of the goods immediately and report the damage. When reporting damage, you should include images of the damaged product and packaging.

You will need to contact the sender to arrange collection of the parcel.

You should continue to check for updated tracking events , the item may have incurred unexpected transit delays due to a number of factors such as weather events, seasonal volumes, traffic and road conditions.

Our friendly Customer Service Team are available to assist so please ensure you have the consignment details readily available.

In this instance you should contact the sender to ensure your parcel has been dispatched.

You should not panic, the parcel should be re-inducted into the delivery network and be delivered within a few days.