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Direct Freight Express... Most commonly asked Questions
If you cannot find the answer to your problem, please contact us and we will be more than happy to offer a solution to your query.
What is the best way to present my goods for transport?
Goods should be well packed in a solid cardboard box or container and securely sealed.
Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation.
Packaging should have a single label detailing:
Senders name
Receivers name
Receivers address
Consignment note number
Number of cartons e.g. 1 of 3, 2 of 3, 3 of 3
How do I complete a consignment note?
The consignment note should have identical details completed as the freight dispatched.
The consignment note should include the following to facilitate the delivery and charging process:
Senders name and address and Receivers name & address completed in full
Description of items (cartons & pallets etc)
Number of items
Weight of each carton/item
Cubic dimensions of each carton/item
Account number to be charged
Most customers use our online facilities to initiate despatch orders.
You need to be registered to be able to book a pickup on the web.
To register select Online Registration and we will organise your registration without delay
You need an account number to book a pickup.
If you are a new customer and you do not have an account number please call your nearest Direct Freight Express office.
How do I calculate the cubic kilos of an item to be dispatched?
Simply measure the height, length and width of the item.
Eg. If a parcel is 0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.57.
What are chargeable kilograms?
Chargeable kilograms is the unit by which the shipment is charged and it will be the greater of either the actual kilograms or the cubic kilograms.
Eg. The above example the total cubic was 0.057. If we multiply 0.057 by 250 (the cubic factor) the resultant cubic weight is 15kg. So if the parcels actual weight was less than 15kg, its chargeable kilograms will be 15. If the parcel actual weight was more, then chargeable kgs would be the same as its actual kgs.
What items can not be shipped?
Direct Freight Express in general does not carry Dangerous goods, foodstuffs, live animals or illegal contrabands or any goods that are classed as explosive.
Under certain circumstances we are permitted to carry small volumes of low risk Dangerous Goods and foodstuffs. Clarification should be sought prior to shipment.
What happens in the event of loss or damages of goods whilst in transit?
Unless prior arrangements are made and agreed upon by the sender and Direct Freight Express, the sender will need to rely on their own Transit Insurance for any losses or damages. We will always assist and support your claim by supplying relevent documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to despatching.
What happens if no-one is at the receiver's premises to accept goods when the driver arrives?
The driver will leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact with our office to arrange another mutually convenient delivery date.
Goods may be left but only if we are in receipt of written instructions from the sender or receiver. These instructions can be included in the consignment note in the "Special Instructions" panel.
Eg. If not home leave behind side gate.
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